Abstract
There are many differences with the viewpoint of project management between 'System development service' represented by application development and 'Outsourcing service' which offers system operation and application development/maintenance synthetically. And Outsourcing service is not a project in the definition of PMBOK with the viewpoint oftemporality, uniqueness, and gradual circumstantiation. It is necessary to introduce the program management in addition to project management for suitable management. Program management is discussed in PMI or P2M, and it is planned to deal with the management ofoutsourcing service clearly also by ITIL in revision to V3. However, there are still little example to actual project and feedback form practical viewpoint. This paper shows the points of technique of making management plan for Outsourcing that I obtained through the business experience, and the subject about implementation of program management is considered.
