Abstract
The improvement activity in the brokerage department and the manufacturing division evaluates the result such as the sales improvements and shortening at the production lead time easily, and a target of project clarification and the maintenance of motivation are comparatively easy. On the other hand, the improvement activity that improves customer satisfaction measurement evaluates by an immediate effect and is also difficult the maintenance of and target clarification and motivation. The experience of the execution of the project management under such an environment by the business is based and it examines it.
