Proceedings (National Conferences of The Society of Project Management)
2009.Autumn
Session ID : 2211
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Host: The Society of Project Management

2211 The Practical Way to improve the success ratio of Changes of IT System
Takeshi Asada, Kunio Namba
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Keywords: Change Management Process, KAIZEN, LEAN, SLA, ratio of completion, change failure
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Abstract
The client's satisfactions for system operation delivery phase in Strategic Outsourcing contract are influenced by success or failure of system changes. IBM and System operation department must improve the ratio of success to adequate level and keep it. This article is to provide the practical way to improve the ratio
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© 2009 The Society of Project Managemen
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