Abstract
While a PM knowledge framework such as PMBOK is a fundamental component of project management, a framework is not enough to properly deal with different problems happening in real project environment. Various studies on PM methods show that empirical knowledge gained from practical experiences is essential for management. This paper presents empirical knowledge of project management based on a successful case of a production management systems development project in the automotive parts manufacturing sector, which is an unfamiliar field for NTT Data. The target of this project was to completely replace the old mainframe and office computers-based core system with a Web-based architecture in order for the manufacturing company to achieve quick response to changing business environment, optimized total production planning and efficient cost-reduction management. Although project members were mostly junior engineers with little experience in both the manufacturing field and systems development and there were various risks and constraints in the project, the project's QCD targets were achieved. Through the project implementation, junior members were well trained and systematic know-how and expertise about the manufacturing field as well as development process for the core SCM systems were successfully accumulated m the project.
