2111 The improvement case of IT service management by offshore applied SECI model

Abstract

In recent years, a significant amount of software development work has been transferred from Japan to China, India and other countries in order to effect cost reduction. In addition, system maintenance operations have already begun to be performed outside Japan in order to cut down on expenses. When transferring work offshore, one always confronts inevitable problems caused by cultural differences, unfamiliar business methods and language barriers. The biggest problem is generally the lack of expertise (also known as "explicit knowledge"), which is difficult to capture in a written manual. This makes it difficult to 'pass on' one's tasks to others. As a solution, we came to focus on the 'SECT model'. The SECI model is a highly creative method which focuses on systematically sharing specialized knowledge with others and helps them to obtain new knowledge at a higher level. In this document we will state our case for the adoption of the SECI model as a means of aiding the transfer of system maintenance tasks to overseas locales.