Abstract
Generally, to manage a system development project for a multi-user service, it is essential for the project manager to manage cost and scope considering the plan of investment and recovery, and payout time. When the project retracts the functional and operational requirements of the system from the first user of the service, the project should distinguish the retracted requirements, which are the common requirements of the service, and which are the special requirements of the first user. In addition, the project should consider the both requirements to accomplish the both goal-system development of the service and introduction of the system for the user. This paper describes a case which successfully managed the two targets.