Abstract
Hitachi has a standard system development methodology named HIPACE to enable system development projects to proceed efficiently and to deliver high-quality IT services to clients. HIPACE defines standard processes in a life cycle of an enterprise IT service: from enterprise IT strategies to evaluation of IT services. In addition, HIPACE describes not only processes to be performed and deliverables to be created, but also how to perform the processes and how to create the deliverables. Recently, the authors have been working on extending the supported range of HIPACE to global IT services and global projects. In the case of global projects such as offshore development, consensus about development process is more important to ensure the quality of deliverables than in the case of domestic projects. In an offshore development project, the authors have had trouble to ensure the quality of deliverables from the offshore supplier. The cause was that the policy of test case creation was unregulated, and varied among individuals. The authors thus standardized each member's testing manner by spelling out detailed rules and guidelines of the test process defined in HIPACE. As a result, efficiency of development and quality of deliverables has been improved.
