Structure of Pharmacist's Cognition of the Family Pharmacist System

Abstract

A pharmacist’s job is currently changing due to the addition of new tasks precipitated by the regional comprehensive care system and the revision of the Act on Securing Quality, Efficacy and Safety of Products Including Pharmaceuticals and Medical Devices. In 2016, with the revision of the medical fee, the “family pharmacist system” was established, enabling pharmacists to calculate a “family pharmacist guidance fee.” In addition, there have been continuous efforts to enhance the interpersonal services provided by pharmacists. With the increasing emphasis on interpersonal services, it is imperative to accurately assess pharmacists’ perceptions from a human resource management perspective. Therefore, this study conducted a questionnaire survey and an interview to clarify pharmacists’ perceptions of the family pharmacist system and contribute to the management of the profession. Factor analysis and interviews revealed that a four-factor structure was appropriate comprised of “ability and confidence” (F1), “job satisfaction” (F2), “professionalism” (F3), and “burden” (F4). These results may have implications for the facilitation of the family pharmacist system.