Measuring task quality through technical-service support software

Abstract

The purpose of this research is to provide an effective model that can be used to improve the design quality of technical-service support software and thus enhance task quality. Herein, variables and model derived from previous studies are applied to a technical-service model that creates a direct chain of linkage from user contexts and software quality to overall task quality. In order to confirm its effectiveness, the proposed model is then appliedinto six types of technical-service support software.The software development for enhancing “information believability” was found to be the most effective key to task quality enhancement. In contrast, improvements to integrity and reliability do not contribute to enhancing task quality, even though their needs, in terms of technical-service support software, cannot be neglected. The proposed model can be used to determine acceptable target quality in technical-service software development situations. Because the proposed measuring model treats engineer task recognition as user context information and can be used for engineer task-quality evaluation, it can precisely indicate not only the influence of a software quality as it relates to task quality but also the quality needs and the degree to which it needs to be validated.