To improve the communication skills of our students, training involving the participation of simulated patients (SPs) was introduced into the curriculum of the Master' s Clinical Pharmacy Course in the graduate school of Kyoto Pharmaceutical University. In 2002, we carried out this training for the first-year graduate students.
The training was initiated under the direction of a facilitator, who set up role-plays between patients and pharmacists in specific scenarios. Next, all the students played the role of either patient or pharmacist with each other and then four students role-played with two SPs for 10 minutes in turn. After the role playing had finished, SPs gave their feedback concerning their impressions of the pharmacists and how they had felt in the role-plays.
We also had students fill out questionnaires anonymously before and immediately after the training to obtain their views on communication skill training using SPs. The responses were used to evaluate the effectiveness of the training and clarify the problems.
Among the 22 participating students, 19 had some idea about SPs beforehand, suggesting that there was interest in improving communication in the clinical situation. Afterwards, all of the students felt that it was important to have such training and that it had been useful to them. Some students said that they had become aware of the difficulty in communication between patients and pharmacists and the gap between them. Thus, we were able to confirm that training using SPs was very useful for developing the communication skills of pharmacists in the clinical setting.
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