Objective: This study was aimed at identifying the difficulties that a shift leader nurse in a ward experiences in educational interactions with member nurses.
Methods: Open-ended questionnaire forms were distributed to 710 nurses with experience of working as shift leaders, and the responses were analyzed by the content analysis methodology.
Results: The difficulties that the shift leader nurses faced could be classified into 15 categories, as follows: [Finding time to know the degrees of readiness of member nurses, to give timely guidance, to confirm the degrees of understanding, and to explain the reasons for guidance], [Knowing the degrees of readiness of member nurses], [Lack of ability to interact with member nurses for educational purposes, such as coaching or motivating skill].
Discussion: The results indicate that the following support measures may be necessary to improve the difficulties that shift leader nurses face during educational interactions with member nurses: “building a framework that enables a shift leader nurse to secure time to perform his/her tasks as a leader, as well as to interact with member nurses for educational purposes,” “through group training, etc., raising awareness of the difficulties that a shift leader nurse experiences when he/she interacts with ward nurses for educational purposes,” “conducting training focusing on coaching and motivating, and providing instructions that are suitable for each individual member to raise their awareness and sense of responsibility.”
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