SURVEY ON CONSCIOUSNESS OF RAILWAY CUSTOMERS ABOUT CLEANING STATUS AT MEN’S RESTROOMS IN RAILWAY STATIONS AIMED AT IMPROVING CUSTOMERS’ EVALUATION

Abstract

In order to extract the factors that influence the customers’ evaluation on men’s restrooms in railway stations, we conducted surveys on consciousness of railway customers about cleaning status at men’s restrooms in railway stations. Statistical processing of the survey results revealed that two indicators: “odor satisfaction,” “urine stains on skirting boards,” influence the users’ evaluation of whether they would like to use this restroom again. It also became clear that men’s restrooms with dry cleaning in railway stations had statistically significantly better evaluations than men’s restrooms with wet cleaning in railway stations from the viewpoint of odor.