英国大学事務職員の職場環境変化・業務課題を乗り越えるアイデンティティ変容―組織アイデンティティに着目して―

抄録

 How do non-academic university professionals develop their identities in the workplace while facing organizational changes and difficulties? Due to increasing pressure to meet the needs of the society, higher education professionals are required to cover more diverse and market-oriented work apart from the simple and conventional routine tasks. This paper focuses on transitioning organizational identity to explore how professional staff in higher education in the UK position themselves within the organization and overcome difficulties.

 Semi-structured interviews were conducted with nine UK professional staff in the higher education sector, and the interview transcripts were meticulously examined. It was revealed that professional staff in UK higher education have a stabilized resilience system, an “organizational identity rebuilder,” to constantly reconstruct their organizational identity, which allows them to navigate professional difficulties and conflicts.