主催: Eastern Asia Society for Transportation Studies
p. 17
Congestion at toll plazas has been the common scenario in Malaysian expressways. In view of the delay, toll operators have introduced two ways of transaction in Electronic Toll Collection (ETC) system which is the contact-less smart card toll lane and the non-stop with barrier lane. Despite having the system introduced, traffic congestion at toll plazas still occurs. 800 questionnaires had been randomly distributed to road users and commuters to evaluate their views on the system based on their experience. As a conclusion, we can say that the road user's level income has a slight impact on the number of users using the ETC system. However, there a significant number of non-ETC users that actually earned a high income and still would prefer to use the manual payment system due to some dissatisfactions to the system. Problems aroused related to ETC system includes the pricing and the reload system.
