An Integrated Model to Evaluate the Level-of-Service of Urban Rail Transfer Facilities in Consistent with User Perception

Abstract

A comprehensive assessment method of the individual level-of-service (LOS) evaluation criteria (i.e., the mobility convenience, information provision, comfort, amenities, and safety and security) of an urban railway station, which is a public transportation facility in the selected area, was developed by surveying the facility status and the behavior of transfer pedestrians. The proposed method was established by analyzing the relationship between various quantitative factors, such as facility characteristics and usage scale of urban rail transfer stations, and qualitative service level represented by the perceived LOS of metro users.
Analysis results showed that the consistency between of the assessed LOS score and the perceived LOS of actual facility users ranged from a minimum of 76.8% to a maximum of 93.4% depending on the assessment criteria, whereas the consistency derived from the comprehensive assessment was 93.7%, which made it possible to verify the accuracy and objectivity of the proposed LOS assessment method.