Characteristics and Perceptions of Paratransit Users in Phnom Pe

Abstract

The survival of paratransit services in Asian developing cities solely depends on users' perceptions and degree of acceptance. This paper explores the characteristics and perceptions of paratransit (Motodop and Remork) users in Phnom Penh. A questionnaire survey was carried out with 479 Motodop and 263 Remork users, between May 13 and 20, 2016. Results showed that Remork users perceived higher service quality and paid higher for the service (356 KHR/min) than did Motodop users (248 KHR/min). Older (age ≥ 35), lower educated people, and self-employed users tended to perceive a higher service quality of Motodops/Remorks than did their counterparts. Moreover, Motodop users faced a higher risk of traffic accidents or criminal incidents than did Remork users. Majority (83.4%.96.8%) anticipated better regulations for Motodop/Remork operations including growth control, professional uniform for drivers, standard fare system, and proper pick-up stations. Gathered data are useful for managing paratransit operations in the city.