2022 Volume 14 Pages 1349-1362
Bus transit operators strive to deeply understand the performance of bus systems at the route level and identify the most inefficient routes with issues relevant to their provision of services. Based on this information, appropriate solutions would be made to effectively improve the performance of inefficient transit routes. This paper applies the Data Envelopment Analysis (DEA) model to examine the performance of 50 key bus routes in the city of Hanoi, Vietnam. The results indicated the best and the inefficient bus routes within the given sample and identified the internal sources of inefficiency, including: number of stops and vehicles. The findings provide bus agencies in the case study with additional and useful information for decision making.
