2025 Volume 16 Article ID: PP3858
Ride-hailing services (RHS) are rapidly expanding in cities with weak public transport, such as Kathmandu Valley, Nepal. Despite growing use of platforms like Pathao, In-Drive and Tootle, limited research has examined behavioral factors influencing RHS adoption and its impact on travel behavior. This study addresses that gap by identifying key determinants of RHS use and mobility shifts. Based on 548 valid questionnaire responses from urban youth (ages 16–45), combined with spatial mapping using GIS, Exploratory Factor Analysis revealed three main drivers: service quality, technology affinity, and cost sensitivity. RHS adoption significantly changed travel behavior; 66.61% reduced public transport use, 69.71% reported shorter travel times, and 17.52% made discretionary trips they otherwise wouldn't have. Adoption was highest in dense urban core areas. Findings highlight RHS's role in reshaping urban mobility and underscore the need for integrated transport planning, improved digital access, and stronger safety regulation.
