Abstract
The model explained here explores influence of the type of queue and operator service time on the check-in process at airports. The proposed model is based on queuing theory concepts and attempts to compute the optimum number of check-in counters. A time block concept related to counting periods is adopted. A graphical output indicates delays and passenger waiting times over the period of analysis. The congestion levels can be analyzed under given number of service counters in operation. This analysis method is then able to compute the optimum number and the configuration of check-in counters. The optimization is based on cost minimization. Comparison with real operations in five international airports is included.
