Abstract
In the recent years, passenger van is a new form of the small-medium transit service in Bangkok. In comparison to bus, passenger van offers shorter journey time, increased headway, improved reliability, higher levels of comfort, less frequent stopping, guaranteed seating and air conditioning. The objectives of this paper are to investigate the preferences of public transit users in general, and passenger van users in particular, towards several service quality attributes, and to exploit such insights in the planning of future services. The main Stated Preference (SP) surveying techniques were based on 1200 passenger van users which were drawn from three strata pertaining to different spatial locations, specifically inner-city, urban-fringe and suburban. The analysis was exploited the merger of the various SP experiments and the phenomenon of repeated observations.
