Study on the Impact of Fare Collection Process with Multiple Fare Media on the Passenger Service Time at Bus Stop

Abstract

Passenger service time mainly depends on numbers of passenger boarding and alighting, and fare collection process. Understanding the impact of fare collection with multiple fare media helps to reduce the variation of passenger service time. This paper has attempted to study the effect of existence of multiple fare media for fare collection purpose on passenger service time. It is natural that the IC card payment and commuting passes consume least time for fare payment processing. However, when bus rider uses exact required coin, its marginal payment time is not significantly different with other fare media. Also, the predecessor’s fare payment process has no significant effect over the follower’s payment process. Thus, multiple fare media can embraces wide variety of users who can select fare media according to their ease and also supports implementation of complex fare policy including fare transfer policy.