Abstract
This article presents user model for multimedia contents delivery service related to new network routing control. As an application of new network routing control, we have studied about contents management system based on Kansei information processing. The purpose of this study is to develop techniques which enable to provide contents and service based on user's subjective requests using best network routing. In this paper, we report the study about user model by using data mining technique based on the investigation of tolerance against network troubles for multimedia contents delivery service.