Abstract
This paper introduces an HCD educational program prepared specifically for ICT engineers of a system integrator. Framework of the program is described along with an assumed lifecycle of learned knowledge and methodologies. Three key findings for successful programs are: l) Techniques are ready to be implemented for real development; 2) Make engineers feel confident to employ the techniques; and 3) Program is described in the context of institution's management process. Necessity of institutionalization of HCD program is also emphasized. The future challenge is regarded as to include project, requirement and incident management areas into the program.
