Abstract
The aim of an innovation program, such as large-scale R & D or the reform of an organization, which includes a group of integrated projects designed and conducted to meet the goals of a mission specified by the owner, such as the president of a company or the head of an administrative organization, is influenced by both the external environment and internal factors. Therefore in order to realize the value of the innovation program, the program manager needs to manage the program in a way which satisfies by both the client of the organization which the owner belongs to, and the members of the organization. As a fruit of research into the management of programs which include innovation, we are developing a new approach to project & program management that provides a solution to these problems, which it is vital for businesses to address if they are to survive and realize growth in turbulent and uncertain environments. This paper discusses the concept of project & program management version2, comparing it with the conventional approach to project management. A particular emphasis is placed on mission logic in the scheme model and feedback communication with the owner in the service model.