C-6 Stakeholder KPI Analysis in the Change Project Management

Abstract

Dealing with a stakeholder's resistance is needed in a change project. However, it is difficult for the project persons concerned to expect the resistance to a stakeholder's change comprehensively and exactly. Therefore, it is effective to analyze the organization where the result of the project is introduced in a conception stage and a stakeholder by KPI definition. In the change of a strategy, a process, and an information system, we need the performance evaluation index of the new measure. In a change, a big change of KPI occurs inevitably. Therefore, I propose that this paper defines a stakeholder's KPI in the conception stage of a change project.