The key success factors of introducing ERP system: Application of AHP

Abstract

This study examines the key success factors of ERP introduction in Taiwan’s manufacturing industry as a reference for enterprises to reduce the high and unforeseeable financial and time costs of ERP introduction. In the second phase, a questionnaire study was conducted using the Analytic Hierarchy Process to extract the relative weights of the distance between primary and secondary dimensions, and 5 primary dimensions were derived, including Management/Organization”, “Introduction Process”, “Technical Support”, “Documentation”, and “Personnel”, as well as 15 secondary dimensions.