Abstract
The purpose of the present study was to evaluate the factors relating to satisfaction of mothers on health checkup for their infants based on the theory of quality evaluation by Donabedian and service management. The study was performed on 1,812 mothers, whose infants had been examined in health checkup for infants at seven cities in Y Prefecture. The items of investigation included : basic attributes, evaluation of outcome of health checkup (overall satisfaction, difference between satisfaction and expectation on health checkup (S-E), loyalty for health checkup), evaluation of structure of health checkup (overall environmental conditions of the place of checkup, environmental conditions for medical examination and consultation, and setting conditions of heath checkup), evaluation of process of health checkup (affirmative association ; negative association). Path analysis was conducted by using "the evaluation of the results of health checkup" as dependent variable. The results were as follows : Factors to increase "overall satisfaction" of mothers were that physical conditions of mothers were good, "S-E", "setting conditions for health checkup", "environmental conditions for medical examination and consultation", evaluation of "affirmative association" was good, and "negative association" was low. The factors to increase scores of "S-E" included : the fact that it was health checkup for the second child and after, that evaluation of "overall conditions of the place of checkup" was good, and that "negative association" was low. The factor exerting influence on "recommendation for health checkup" was "overall satisfaction".
