抄録
This research aims to survey the personal attributes of general managers of Japanese hotels (hereinafter, hotel GM) and to analyze the relationship between the awareness of their personal attributes and attributes of hotel properties. The awareness here is in regards with the types of professional duties hotel GMs consider that they need to perform during their daily operations. The exploratory factor analysis identified that the professional duties that Japanese hotel GMs consider important consist of three factors. Further, no significant difference was noted for virtually any items in the relationship between the awareness of professional duties and personal attributes; however, GMs who had experience in other industries showed a tendency of placing greater importance on the two factors of seamless daily operations and customer management than GMs without other industry experience. No significant difference was noted in the relationship between the awareness of professional duties and hotel properties for any items. These results indicate that personal attributes and attributes of hotel properties, with the exception of experience in other industries, have virtually no impact on the awareness of professional duties of Japanese hotel GMs.
