同僚からの職場無作法がネガティブ感情及び職務満足感・職務逃避行動に及ぼす影響
2011 年 25 巻 1 号 p. 13-23
詳細
2011 年 25 巻 1 号 p. 13-23
Based on Affective Event theory (Weiss & Cropanzano, 1996) , the current study developed and tested a model examining the mediation effects of negative emotion of the relationship between coworker incivility and both job satisfaction and work withdrawal behavior. In addition, the study investigated the relationship between supervisor ostracism and the frequency of incivility among employees. Analyses based on a structural equation modeling (N = 693) suggested that employee negative emotion mediates the relationship between coworker incivility and both job satisfaction and work withdrawal behavior. Result also suggested that supervisor ostracism is positively related to coworker incivility. Finally, from a stress management perspective, the study investigated and showed a significant interaction effect of interpersonal justice perception for the relationship between negative emotion and work withdrawal behavior. Results and future implications of the study are discussed.
