This study examined the moderating effect of heterogeneity in employee behavior on the relationship between role ambiguity and intention to stay in an organization. Hierarchical data was collected from 888 employees in 61 childcare facilities. This data and multilevel analysis was used to test the cross-level effects of organizational-level behavioral heterogeneity on the relationship between individual-level role ambiguity and the intention to continue working. The results show that employees who perceive strong role ambiguity have lower intentions to continue working, especially in organizations with high heterogeneity in employee behavior. Employees seek norms to help them make behavioral decisions when they experience job uncertainty caused by role ambiguity. This study concludes that employees maintain their intention to continue working by acquiring descriptive norms from the homogeneous behavior of their colleagues.
https://ror.org/00mrjbj15 
