Japanese Association of Industrial/Organizational Psychology Journal
Online ISSN : 2434-5385
Print ISSN : 0917-0391
A Study of Manager’s Help-Seeking Process at Workplace: A Qualitative Analysis Focusing on Role Stress
Tsuyoshi HORITATakuro SUZUKI
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2025 Volume 39 Issue 1 Pages 31-46

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Abstract
In workplace mental health interventions, managers play important roles as helpers of their subordinates and are expected to improve their knowledge, attitudes, and behaviors toward mental health and to increase their employees' help-seeking behavior. On the other hand, it is difficult for managers to focus on their own problems as both help recipients and help seekers. This study focuses on role stress, one of the major problems managers face, and on help-seeking behaviors at work to cope with it. Semistructured interviews were conducted and analyzed using Trajectory Equifinality Modeling to identify psychosocial factors that influence managers' help-seeking behavior at work. The results showed that the internalized normative consciousness of what a manager should be can sometimes inhibit the request for assistance as a social direction, which was a factor specific to managers. In addition, the supporting interventions that facilitate managers' help-seeking at each stage are discussed.
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