Maturity Model of Hospital Function(MMHF) for Continuous Improvement Support of a Hospital ―Construction Procedure of MMHF―

Abstract

 In order to improve medical services continually, it is worthwhile to promote a PDCA cycle which they form the improvement plan based on the strategy theme(Plan), carry it out(Do), check the achievement situation(Check), cope with the problems(Action), and step up to the next subject.
 In this research, we propose Maturity Model of Hospital Function(MMHF). In this paper, we especially describe the construction procedure of MMHF. Using MMHF, the administrator of medical facilities can acquire the indicator of the strategy of medical service improvements of self-organization, and can know the achievement degree of improvements.
 MMHF is a new medical valuation modeling using the evaluation criteria used in Japan Council for Quality Health Care, and using the framework of Balance Scored Card(BSC) and Capability Maturity Model Integration(CMMI).