The impact of ICT in governments of least developing countries

Case study of Bhutan Road Safety and Transport Authority

Abstract

Since ICT for Development has become a development agenda, many governments of developing countries have introduced ICT in public sector to effectively reach development goals. However, in a country where most people lead self-sufficient life in rural farms, what kind of effect can we expect from using ICT in public services? This article tries to answer this question by studying a case in Bhutan, an ICT-lead reform in vehicle registration and drivers' licensing services at Road Safety and Transport Authority (RSTA). The case study shows that the improvement in the equality of services is the most prominent among other effects.