Abstract
The purpose of this study is to analyze the relationship between the organizational structure and information of public officials using a questionnaire survey of local officials, which was conducted in 2013.
Watanabe (2013) analyzed psychological factors in organization of local government using organizational commitment. This study focused on the NPS (Net Promoter Score) for employees, which is used by Apple Inc. NPS is the standard for organizations to measure and improve their user experience. I analyze the decision reason of NPS using the technique of text mining.
The results of analysis show the factors affecting the effect of the information through NPS.
