Uncovering the Competency of Middle Managers on Different Business Environments

Practical use to identification of an ICT leader's Capability

Abstract

Top management is important in an organization, however, the role of middle managers is also important. In this paper, I focuses on identifying the characteristics of a middle manager or a "workplace leader." Since business environment changes with places of work, the requirements for capability needed for a workplace leader are various, and they are not able to determine the identical definite capability. We aimed at probing the requirements for capability of a workplace leader peculiar to each organization by this research. We aimed at development of the method of attaching a priority in those requirements for capability.