A Study on the Formation of Trust in Digital Technology and Government

Focusing on Understanding and Acceptance of the My Number System

Abstract

This study analyzes the formation of trust in digital technology and government, with a particular focus on the My Number system. As the adoption of My Number cards increases, the study aims to explore how citizens' understanding and acceptance influence the formation of trust. By comparing data from 2016 to 2023, the research examines whether trust in the government and local authorities has increased alongside the rise in My Number card applications. The study reassesses the notion that, for the government and local authorities to further promote digitalization, it is essential to focus on building trust, as relying solely on incentive measures, like those that increased My Number card applications, has its limitations.