Search for Factors Related to Comprehensive Evaluation of Inpatient Satisfaction

Abstract

We investigated factors related to the overall assessment of inpatient satisfaction based on the US Patient Assessment Index (HCAHPS). Respondents were the 4,787 patients discharged from 2014 to 2016, who answered all the questions and whose comprehensive evaluation of satisfaction was high (9, 10). As a result, (1) From the factor analysis based on the 22 questions, communication with doctors and nurses, examination, explanation on treatment, pain control, explanation on medicine, and six potentials of understanding of care after discharge the factor was extracted. These were similar to the integrated index of HCAHPS. (2) Non-hierarchical cluster analysis showed that the group with high overall score and high group with low average score exist in the group with the same overall evaluation. (3) By the binary logistic regression analysis, it is revealed that the high evaluation group factors that divide the two groups are related to the day of discharge, room movement, number of participating nurses, MRI examination, and medical department at discharge.