Abstract
This is a paper for hotel business people. Through my experience as CEO of Pan Pacific Hotels (1991-2015) and Tokyu Hotels (2005-2008) and as chairman of NPO The F.U.N. (Future Universal Network for Hospitality Professionals: 2008–Present), I intend to propose a business model of hotel management system which shifts from the traditional Japanese system to a system of global standards with Japanese omotenashi-mindset inclusively. Japanese business enterprises made a great contribution to the stability and harmony of Japanese society in the 20th century. However, in the 21st century Japanese enterprises have contributed to instability and disharmony of the Japanese society. The hotel industry has followed the same trend. This is because of the continuance of the management system which only functioned well under the high growth of the Japanese economy in the 20th century. This paper is a step to make Japanese hotel industry create a business model which can apply to hotel management of the world in the 21st century.
