Abstract
Our vice head nurse group on National Douhoku Hospital studied the results of the annual surveys of the patients satisfaction, from1999. The results showed there were the low scores about explanations and teaching to patients. Thirty-two. eight percent of patients were dissatisfied with their explanations on last year examination, especially.
In the time to come, we will become an independent administrative agency from national hospital system. It is necessary to improve the patient's satisfaction for the benefit to the shortness of the hospital stay, to maintain the number of patients and their satisfaction.
Therefore, on this research, we examined the availability of the discharge guidelines to patients and nurses at the same time. As a result of these studies, more than 90 percent of the patients and nurses recognized the need for the discharge guidelines. However, from the records of the answer, only 61.4% patients received the discharge guidelines and 68.4% nurses teaching thought that the discharge guidelines were insufficient. Moreover, there were several differences of importance of the contents of the discharge guidelines between those recognized by the patients and nurses.
Form these results;there were some reasons why nurses could not teach the discharge guidelines to patients sufficiently. As can be seen, we indicated the points needing improvement to the discharge guidelines to enhance the patient's satisfaction
