Abstract
In the Medical Liaison Center Tokushima University Hospital, established in 1999, a total of 2074 nursing consultations were accepted from 1999 to 2005. The problems we found in these 6 years were; 1. lack of consultants, 2. diverse and manifold inquiries from each client, 3. too many inquiries in limited office hours, etc. To improve the situation and deal with such diverse inquiries as promptly and properly as possible, we analyzed the details of our consultations, classified them into several categories, and developed a nursing consultation software, which provides users with information including answers to inquiries or site links to proper authorities where clients can obtain additional information. As a result of software evaluations, we found that the software functioned effectively, by using it on the Internet, as information sources not only for consultant nurses but also for medical staffs in and outside of our hospital, student nurses, and patients or their families. We also found that the software could reduce time to get to proper information and respond to manifold inquiries.
