2006 Volume 57 Issue 5 Pages 428-442
This paper proposes a method of describing and analyzing the decision-making processes and histories of businesses so that other businesses considering similar changes will be able to access information that may affect their future through a public archive. The focus of this study is the decision-making process, especially, "argument and debate" and "turning point". An analysis of arguments indicates whether change is viable, and also highlights which of the various decisions are turning points. Studying turning point allows decision makers to consider what is crucial to decisions. By looking at the decisions made by other companies, decision makers can get help in determining which course should be pursued or, in some cases, not pursued. This paper defines what event or situations are turning points and aspects of arguments, introduces them as a new part of the Business System Transformation Model (BSTM), and indicates the steps of the analytical process when using BSTM. Finally, the potential usefulness of this method is examined through its application to actual cases and specific operational problems.
