Journal of Information Systms Society of Japan
Online ISSN : 1884-2135
ISSN-L : 1884-2135
Analysis of Diffusion Characteristics of Reviews by Type of Social Media
Koji FukudaTadashi Osone
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JOURNAL FREE ACCESS

2020 Volume 15 Issue 2 Pages 1-19

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Abstract
With the spread of social media, the influence of online reviews on organizations such as companies and brands has increased. Companies are not ignoring that voice, but it is necessary to take measures as necessary. When deciding the evaluation and response policy for the diffused topic, it is necessary to consider the form of diffusion and the point of interest. Different forms of interest and users' interest differs according to topics. In this paper, we analyze the situation that specific topics diffuse on the net for each kind of social media and consider the difference in tendency depending on the characteristics of each topic and the social media type
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© 2020 Information Systems Society of Japan
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