The Status of Continuity of Operations and Disaster Prevention Efforts of Long-Term Care Insurance Service Providers and their Disincentive and Facilitating Factors: A Case Study of Sayo -Town, Japan

Abstract

In Japan, long-term care insurance providers are required to maintain critical operations during natural disasters. This study focuses on long-term care insurance providers in the town of Sayo that experienced flooding. Questionnaire surveys were administered to assess business continuity and disaster preparedness. In addition, interviews were conducted with senior citizen welfare officials at the Sayo Town Office. By analyzing these surveys, we examined factors that hinder or promote the seamless operation and disaster preparedness of long-term care insurance service providers.