Abstract
This study investigates on the present situation and differences of consumer problems through consumer counselling between Japan and Korea.
The findings of the study are as follows;(1) Though it is late in its establishment in Japan, the Consumer Protection Law (since 1980)and the Consumer Protection Board (CPB, since 1987) of Korea have placed emphasis on heightening consumer awareness and set the stage for improved protection of consumer rights. The Consumer Dispute Settlement Committee, an independent branch of the CPB, is empowered to exercise a quasi judicial power in arbitrating consumer disputes.(2) Consumer troubles, especially, service ―consumer― troubles in Korea have a tendency to increase rapidly. (3)Although consumer trouble is affected by the degree of awareness in the consuming society, from this study, it is observed that there is no great difference between Japan and Korea with regards to consumer troubles.
