This study investigates into consumer injury in financial service in Korea and Japan and current state of their ADR(Alternative Dispute Resolution) system and seeks to its improvement. In Korea, administrative ADR centered on government agencies has a great role in the system. However, comprehensive legal regulations are necessary to protect consumers in financial service and self-regulatory relief system by financial industry is also required to be vitalized. On the other hand, Japan needs more specific assessment and supervision to settle disputes among industry organizations and an administrative role is required to support those settlements. In addition, consumer class action should be actively promoted with the vitalization of dispute settlement function to develop consumer injury relief system in financial service.
