Abstract
This study aimed to determine the qualities of effective communication within work teams. Face-to-face communication between members of a team was measured through special equipment. Work teams of computer system engineers were observed and recorded over a period of ten weeks, using both quantitative and qualitative network indicators of communications. The relationships between these indicators and teamwork, job satisfaction, group identification, and group performance were examined. The results of analysis of nine teams, comprising a total of 59 members revealed that frequent and intimate communication did not guarantee good teamwork. Results also suggested that the relationship between teamwork and team communication varied with the developmental stage of the team, along with the qualities of individual tasks, and task familiarity.
