Abstract
Fukui City introduced a performance measurement system in 1999. To support this system, Fukui City developed its own municipal benchmark system called Kurabe Jozu, as a result of trial and error. The Kurabe Jozu is a more useful outcome index because it accepts proposals from participating municipalities and compares existing indices from other municipalities for better municipal measures and operational improvement.
The problems and outcomes of Kurabe Jpzu are discussed in the body of this report through research projects following its operation process. The effectiveness of Kurabe Jozu is confirmed and this analysis suggests further improvements.
