2024 Volume 24 Issue 2 Pages 5-17
In the operation of evaluation systems introduced by local governments, the fact that evaluations are not being used has been recognized as a problem. Based on the recognition that the lack of use of evaluations is due to a fundamental problem inherent in the evaluation system, this study theoretically examined how the evaluation system should be designed so that evaluations are used. As a result of its examination of existing evaluation systems, it became clear that guidelines and methodologies for institutionalizing evaluation have not been established, and that the current evaluation system is not effective as a “functional norm,” although it works as a “formal norm.” Furthermore, the results of the study, supported by the theoretical model of the administrative process, suggest that evaluation can be used in other processes of internal management, and that commensurate management and administrative techniques are needed to successfully implement and furthermore effectively use evaluation. In order to change the evaluation system to one that is used, it is necessary to systematically organize and present guidelines and methodologies for institutionalization in an easy-to-understand manner.
