2013 年 39 巻 1 号 p. 52-60
In the present study, an anonymous questionnaire and the TePSS-31 scale for measuring pharmacists' communication skills were conducted on 76 fifth-year students in the 2011 academic year after completing either term I, II or III of practical training at hospitals and pharmacies. Most students reported high levels of overall satisfaction with both hospital- and pharmacy-based practical training and also gave high evaluations regarding improvements in their medical communication skills, observing how pharmacist instructors dealt with patients, and direct patient interaction. These findings demonstrate that effective training was achieved. The high internal consistency of the TePSS-31 was also reconfirmed, and factor analysis of the 31 scale items identified the following four skill subscales: ‘information collection and acceptance,’ “encouraging others,” ‘dealing with patients positively,’ and ‘expressive behavior.’ No difference was observed in overall TePSS-31 scores between long-term practical training at hospitals and pharmacies or for training timing, clarifying that these factors did not affect student acquisition of communication skills. Conversely, overall TePSS-31 scores were affected by direct patient interaction during hospital-based practical training and by training satisfaction levels during pharmacy-based training.