2020 年 46 巻 1 号 p. 44-54
The role of community pharmacists in the management of inhalation therapy is expanding; however, they feel that the issues of inhalation instruction have not been clarified. To examine such issues based on self-evaluation by community pharmacists, we conducted a questionnaire survey on 43 community pharmacists. The results of the questionnaire were analyzed using customer satisfaction analysis, with the improvement index as the primary endpoint. As a result of the customer satisfaction analysis, “Home medical support (improvement index 12.69)”, “Continuity of inhalation instruction (11.09)”, and “Relationships with patients (7.64)” were shown as issues to be improved. In the practice of inhalation instruction by community pharmacists, overcoming these issues can improve their self-evaluation and may lead to better outcomes for inhalation therapy.
